Tech Leader and Program Manager. I build high-performing teams and get software delivered.
Over 20 years across software development, enterprise architecture, product delivery and IT strategy. I run Servant Alpha, an Orlando consultancy for technical program management and Agile coaching. I work in English, French and Spanish.
Experience
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Founder, Servant Alpha
2024 to present
Consulting practice in Orlando providing technical project and program management, Scrum Master and Agile coaching services.
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IT Program Manager and Sr. Project Manager, Travel + Leisure Co.
2018 to 2023
Managed multi-million dollar digital projects and led the company’s top strategic initiatives to completion with cross-functional Agile teams. Received the 2023 ARDA Award for the Club Wyndham Waitlist project, and led discovery for a multi-brand mobile application.
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Project Manager (Consultant), BBA Aviation
2017 to 2018
Led the discovery phase of a payment platform upgrade.
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Director of IT & Product Development, Scitent
2013 to 2017
Managed the IT operations and product development teams, ran the software development life cycle with Scrum and Kanban, set the vision for new products and features, and owned the department budget.
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Head of IT Strategy and Lead IT Architect, Orange Dominicana
2006 to 2013
Owned the IT master plan and target architecture for a business-systems estate of more than 150 applications, validated with France Telecom Group executive management. Earlier, as Web Development Manager, led the Java team behind 50 web applications serving 1,000 users and 600,000 transactions a month, and redesigned the orange.com.do portal and web shop.
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J2EE Architect, ITG
2003 to 2006
Built CRM and prepaid top-up systems for the mobile operators Orange Caraïbe and Digicel. Started in 2002 as a software engineer and team leader at Orange Dominicana.
Certifications
- Certified SAFe 6 Scrum MasterScaled Agile · 2024
- Six Sigma Green BeltVMEdu · 2012
- Project Management Professional (PMP)Project Management Institute · 2012
- Certified ScrumMaster (CSM)Scrum Alliance · 2011
- ITIL FoundationLoyalist Exam Services
Education
- Master, Computer Science and TelecommunicationsUniversité de Tours · 2002